{"id":4871,"date":"2016-02-26T17:10:29","date_gmt":"2016-02-26T15:10:29","guid":{"rendered":"https:\/\/www.kananas.com\/it\/documentation-51\/communication\/"},"modified":"2016-02-26T17:10:29","modified_gmt":"2016-02-26T15:10:29","slug":"communication","status":"publish","type":"page","link":"https:\/\/www.kananas.com\/it\/communication\/","title":{"rendered":"Communication"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The Kananas software allows you to manage your association&rsquo;s communication.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We provide you with simple and user-friendly tools such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.kananas.com\/en\/documentation\/communication\/mailing\/\" data-type=\"page\" data-id=\"4893\">Mailing<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.kananas.com\/en\/documentation\/communication\/sms\/\" data-type=\"page\" data-id=\"4888\">SMS<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.kananas.com\/en\/documentation\/communication\/chat\/\" data-type=\"page\" data-id=\"4809\">Chat<\/a><\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Mailing<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The mailing function is accessible from the list of contacts. Select your recipients by checking them in the list and use the collective action function at the bottom of the page: \u00ab\u00a0send email.\u00a0\u00bb You can also target your recipients from the \u00ab\u00a0participants\u00a0\u00bb tab of an activity. The selection principle is the same as above.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/www.kananas.com\/en\/wp-content\/uploads\/sites\/2145\/2023\/12\/Screenshot-2023-12-18-at-17-00-28-SOA-club-Contact.png\" alt=\"\" class=\"wp-image-5505\" title=\"association mailing\"\/><\/figure>\n<\/div>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Once the recipients are selected, the following window allows you to enter the title and content of your email.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/www.kananas.com\/en\/wp-content\/uploads\/sites\/2145\/2023\/12\/Screenshot-2023-12-18-at-17-01-32-Association-Manager.png\" alt=\"\" class=\"wp-image-5506\"\/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">The left list gathers the recipients, those appearing crossed out do not have an email address in their file, so the email cannot be sent to them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On the right, you will find the available dynamic fields. By clicking on them, you will add them to the text where the cursor is located. These fields will be replaced by the value stored in the recipient&rsquo;s file when sending.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When you&rsquo;re done, click \u00ab\u00a0send\u00a0\u00bb.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For real-time tracking of your email sending, click on the log menu, and mailing tab.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/www.kananas.com\/en\/wp-content\/uploads\/sites\/2145\/2023\/12\/Screenshot-2023-12-18-at-17-02-43-SOA-club-income_expense.png\" alt=\"\" class=\"wp-image-5508\" title=\"association mailing tracking\"\/><\/figure>\n<\/div>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">You will get more details by clicking on the title of your email. You will then know who opened the email (if the recipient accepts emails in html format and displays images), who unsubscribed from your mailing lists, if the email was blocked, if the recipient clicked on any of the links in your email, and if the recipient&rsquo;s address is incorrect.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is a good way to measure the relevance of your communications.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">&nbsp;<\/h5>\n\n\n\n<h3 class=\"wp-block-heading\">Send a Standard Document<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For recurring mailings, we recommend using standard <a href=\"https:\/\/www.kananas.com\/en\/documentation\/communication\/mailing\/\" data-type=\"page\" data-id=\"4893\">documents<\/a>, which have the advantage of being reusable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Standard documents can be accessed using the \u00ab\u00a0documents\/document templates\u00a0\u00bb menu. In this section, you will find an editor that formats documents and allows the addition of dynamic fields (name, address). These documents can then be used for your emailings and paper mail merges.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To send a standard document, proceed as for mailings (see above chapter), select the recipients in the list of contacts and then choose the collective action function at the bottom of the page: \u00ab\u00a0send standard document\u00a0\u00bb and then choose the document.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Chat<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Accessible from the \u00ab\u00a0<a href=\"https:\/\/www.kananas.com\/en\/documentation\/communication\/chat\/\" data-type=\"page\" data-id=\"4809\">chat<\/a>\u00a0\u00bb menu, this exchange space allows you to chat with your <a href=\"https:\/\/www.kananas.com\/en\/documentation\/members\/\" data-type=\"page\" data-id=\"4745\">members<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For more information, click on the link of your choice in the right menu.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">&nbsp;<\/h5>\n\n\n\n<h3 class=\"wp-block-heading\">SMS<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">With 90% of the population equipped with a phone, SMS is no longer just used to communicate information but now represents a full-fledged medium. Using this means in your communication strategy optimizes your chances of being seen and heard. You can send <a href=\"https:\/\/www.kananas.com\/en\/documentation\/communication\/sms\/\" data-type=\"page\" data-id=\"4888\">SMS<\/a> from the back office to your contacts, whether to inform them at the last minute of the cancellation of an event or to recruit volunteers.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">To learn more about communication<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"<p>The Kananas software allows you to manage your association&rsquo;s communication. We provide you with simple and user-friendly tools such as: Mailing The mailing function is accessible from the list of contacts. Select your recipients by checking them in the list and use the collective action function at the bottom of the page: \u00ab\u00a0send email.\u00a0\u00bb You &#8230; <a title=\"Communication\" class=\"read-more\" href=\"https:\/\/www.kananas.com\/it\/communication\/\" aria-label=\"En savoir plus sur Communication\">Lire la suite<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","footnotes":""},"class_list":["post-4871","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/www.kananas.com\/it\/wp-json\/wp\/v2\/pages\/4871","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kananas.com\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.kananas.com\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.kananas.com\/it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kananas.com\/it\/wp-json\/wp\/v2\/comments?post=4871"}],"version-history":[{"count":0,"href":"https:\/\/www.kananas.com\/it\/wp-json\/wp\/v2\/pages\/4871\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.kananas.com\/it\/wp-json\/wp\/v2\/media?parent=4871"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}