Event Ticketing: Collect More Attendee Information at Registration

When organizing an event, selling tickets is often only the first step. You may also need to collect information about your attendees so you can prepare for the event, anticipate specific needs, and make check-in easier on event day.

With Kananas online ticketing, you can now add custom fields during the ticket purchase process. This allows you to collect the information you need directly at registration, without sending a second form or following up with attendees individually.

Ask for the Right Information at Checkout

Depending on the type of event you are organizing, an attendee’s name and email address may not be enough.

You may also need to collect information such as:

• first and last name
• phone number
• club, nonprofit, company, school, or organization
• category, skill level, or age group
• preferred session, workshop, or group
• practical information needed to organize the event
• any other information specific to your event

With custom ticketing fields, you can request this information directly as part of the registration and checkout process.

Fewer Emails and Less Manual Data Entry

When information is not collected during registration, event administration can quickly become time-consuming. You may need to send an additional form, follow up with attendees who have not responded, copy information into a spreadsheet, or search through multiple email conversations.

By asking for the information you need when the ticket is purchased, attendee data is collected in a more consistent and organized way.

The result:

• less administrative work after registration
• fewer follow-up emails to attendees
• the information you need is collected at the same time as the booking
• better preparation before event day

Useful for All Types of Events

The information you need can vary significantly depending on the event.

For a sports tournament, you may need to ask for a division, age group, or skill level. For a conference, you may want to know which company or organization an attendee represents. For an event with multiple workshops or breakout sessions, you may want attendees to indicate their preferences in advance.

This flexibility makes Kananas ticketing suitable for many types of events, including:

• concerts and performances
• sports competitions and tournaments
• conferences and seminars
• training sessions and workshops
• banquets and member events
• trips and group activities
• galas and fundraising events

How Do You Add Custom Fields to Kananas Ticketing?

Custom fields are configured directly from your event.

Open the event’s Ticketing tab and define the additional information you want attendees to provide when they register or purchase their tickets.

This allows you to customize the registration process for the specific needs of each event.

Collect Only the Information You Actually Need

Being able to add more fields does not mean you should ask more questions than necessary. A long registration form can create friction and discourage attendees from completing their purchase.

The best approach is to collect only the information your organization genuinely needs to prepare and run the event.

Before adding a field, ask yourself one simple question: Will we actually need this information before or during the event?

This helps you keep registration fast and easy while still collecting the attendee data your team needs.

Event Registration That Adapts to Your Organization

No two events are exactly alike. With custom registration fields, Kananas online ticketing can now adapt even more closely to the way your organization runs its events.

Instead of collecting only a ticket purchase, you can gather the information your team needs from the start — helping you organize the event more efficiently and provide a smoother experience for attendees.

For your next event, simply open the Ticketing tab and add the fields that matter to your organization.